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With so many steps involved in getting an order from click to doorstep, it’s no surprise some terms get mixed up: especially processing and fulfilment.
With so many steps involved in getting an order from click to doorstep, it's no surprise some terms get mixed up. Two of the biggest culprits are order processing and order fulfilment. While closely related, they're not exactly the same, and understanding the difference can help you make the right decisions with your own order management processes. At I-Fulfilment, we know all about the intricacies of getting orders into the right hands. Below, we break down what order processing and order fulfilment mean, how they differ, and why they both matter.
Order processing is the behind-the-scenes work that gets an order ready to ship. It includes several key steps:
Order fulfilment is a broader term that encompasses the whole journey - from the moment the customer clicks "buy" to when the package arrives at their doorstep. It includes all the steps involved in order processing, plus additional steps to complete the delivery cycle:
Order processing and order fulfilment are the cornerstones of getting your products into your customers' hands. They play a vital role in several aspects of your business, including:
In short, order processing and fulfilment are essential for turning sales into happy customers and a successful business.
Tired of managing complex fulfilment yourself? I-Fulfilment is your one-stop shop for success. With 20+ years of experience and over 1 billion orders shipped, we're experts at taking your eCommerce business to the next level. Here's how we do it:
Get a free quote online or call us on 01425 200 222, and let I-Fulfilment be your partner in eCommerce success today!
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